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Frequently Asked Questions
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1. About site security

We do not take any non-normal means of access to user information, the site will not be a virus, Trojan, pop-up, plug-ins and other acts of any computer security hazards, we do not automatically collect customer information on this site, specifically see our Privacy Policy . Our website SiteLock safety certification through the U.S., so you can rest assured to browse our website.

2-1 Why there isn't price on site?

This is the company's official website, not an online store for sale. In the coming period, we are considering the possibility of online sales, please pay attention. Taking into account the interests and privacy of our customers, we actually do not want to publish our prices on the site. We hope that you can target price in the form submitted to us, because we need to investigate our market, which also help us further to listen to our customers' needs and provide them with more new information. It also helps us to verify whether an inquiry is a bona fide transactions.

2-2 How do I inquire?

2-3 What is the minimum order quantity?

We hope the order amount is $ 2000 or more. We accept the mix of several styles of container cargo bulk orders and individual orders.

2-4 Do you provide samples?

Yes, we can provide most of the product samples. But we will charge a little model fee, we do not bear the freight. Sample preparation will take some time, and if you asked to use DHL, Blue Dart Express, FedEx, etc. to send samples, you can inform us in advance to prepare.

2-5 Do you have products in stock?

Sorry, we generally do not reserve inventory. If we have inventory, we will tell you the details when we receive the reply of your inquiry.

2-6 How long does it take to execute my order?

That depends on the size and complexity of the order. Please tell us the quantity and model number of the products you are about to order, so that we will give you a detailed schedule.

2-7 How can I know the completion of my order? (How can I know how my order is being done?)

Upon receipt of the deposit, we will immediately arrange for the production, after the order is completed, we will inspect and test all products carefully to ensure no damage and lost, we will also send you the detection images of your order before delivery for you to confirm .
Statement: Colors of products may vary slightly from actual color due to photography, scanning, etc.

2-8 Can you guarantee your products?

Yes, we guarantee your 100% satisfaction on all our products. Please feel free to feedback us immediately if you are not satisfied with Triumph's quality or service, If the product does not meet the contract requirements, we will send you a free replacement or give you compensation in the next order. For foreign orders, we ensure most accessories. In some special cases, we will give discount as a solution.

2-9 If I go to China to place order,what kind of service will you afford?

We always with great pleasure at your service. We would book hotel reservation and make a schedule for you in advance . Our interpreter and driver will pick you up at the hotel, and then accompany you to visit the factories and market, and assist you with product sourcing.

2-10 Why order from Triumph?

Triumph furniture is a legitimate and reliable furniture enterprise ,we have nearly 20 years of experience in furniture manufacturing . We own a large metal factory and a sofa factory, at the same time, we work with more than 100 excellent furniture factory to maintain close collaboration We are experienced in furniture accessory sourcing, price negotiation, production follow up and quality control . We always do all our effort to help our customers to profit from the high-quality products at competitive prices, prompt delivery and excellent service.

2-11 How can I know whether you are a reliable company?

We are engaged in the furniture industry for nearly 20 years and have high visibility in domestic . We in Made-in-China.com have our own paying member account by the real-name authentication . If necessary, we can provide you with scanned copies of our Certifications. We welcome you to inspect our company at any time.

2-12 What is your business scope?

Our products fall into three main categories: modern classic furniture, high grade stainless steel dining table and chairs and public metal chairs.

2-13 How do you deliver the goods to us?

When you place the orders,we arrange the production asap,When finish the orders, we will inform you and also we arrange the shipping in the same time.Worldwide customers: Free Shipping to your local nearest Seaport or River port by Ship, Shipping Time: 1-4 Weeks.scattered orders will take longer time, for shipping companies need to arrange the right time to share space with others .
When your orders reach your local nearest Seaport or River port, the logistics company will infrom you.

2-14 How much is the freight?

It depends on the number and transport methods. When asked about the freight, we want you to let us know your detailed information , such as the product name and quantity and your favorite mode of transport, as well as your designated port or airport. We thank you for providing us the information to estimate the cost.

2-15 Which account number is safe?

We provide you with specified cell phone, Email address, and company account number. So, with the other mobile phone, email address or account number, the payment arise from the loss or liability, We are not responsible for that case.

3-1 Can I visit your company?

Of course, we have a showroom in Shenzhen, China. If you want to order our products and visit our company, please contact us to make an appointment.

3-2 Can I be your agent in my country ?

Yes, we welcome agents to join.

3-3 Can I have my own professional inspection company to inspect my products before my product export?

Yes you can. We have our own quality control department. You can also find third-party quality inspection departments to check your goods.

3-4 Can you make furniture according to my request ?

Yes,customization service is available,OEM business is appreciated.

Disclaimer: All original equipment manufacturer / original design manufacturer / original brand manufacturer's order is welcome. Most of our products are made of high-quality stainless steel and Italian leather. Our monthly production capacity is more than 10,000 pieces. We can produce special requirement furniture and professional custom chairs, we also welcome OEM processing.

WARNING: Please pay by the invoice form, affix the company seal. We will send you the confirmation letter after we receive your payment.

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